User journey at existing town hall

A service system mapping and user journey flow chart represents the system in place at the current town hall. This gives a good indication of the array of services and how the user interacts with them in time.

It confirms out assumption of providing the service during the waiting time before an appointment.

Advertisements

One thought on “User journey at existing town hall

  1. Pingback: User journey example | Strategic Information Design

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s