User experience in libraries

Until recently, the changes in the search experience on the Web were not reflected in
library interfaces. While Internet services were providing users with friendly
interfaces and a rapid response time, were being integrated with user spaces, and
were enabling users to interact with each other, describe information as desired, and
participate in creating information, libraries were still focusing on developing and
maintaining content.
To catch up with user expectations and regain their clientele, libraries are starting to adopt new interfaces that bring together library collections and methodologies, on the one hand, and contemporary user experience elements, on the other. These new solutions are based on a decoupled architecture, drawing the line between the creation and maintenance of the data and the provision of that data to end users. Several solutions are now available to bridge the gap between libraries and their users. Designed around the user’s needs, such systems can serve as a feasible, robust model for the new approach.
*The paper by Tamar Sadeh describes a product that was released in May 2007—the Primo® system from Ex Libris. The paper demonstrates how users’ expectations, which emanate from the everyday experience on the Internet, can be addressed by library software in a way that corresponds to librarians’ requirements and suits and libraries’ technological infrastructure.

via putting people first and ex libris

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